Job Description

Description
Summary: The Intake & Referral Coordinator is responsible for overseeing the full intake process in a timely and thorough manner, from initial referrals through onboarding, with a strong focus on customer satisfaction and compliance.
Supervisory Responsibilities: N/A
FLSA Status: Non-Exempt
Work from home eligible: Yes-Hybrid
Duties/Responsibilities
Serve as a friendly, welcoming point of contact for individuals, families, case managers, external agencies and internal team members, providing clear and supportive communication at every stage of the intake and onboarding process.
Coordinate the full intake and referral process from initial inquiry through eligibility determination to admission, ensuring procedures are implemented consistently and efficiently.
Receive, review, assign, and track referrals to appropriate programs and services, maintaining up-to-date and accurate information in the BDS referral database.
Maintain accurate records and documentation for all inquiries through determination of eligibility and admission, ensuring procedures are implemented consistently and efficiently.
Develop, implement, and monitor procedures for intake, eligibility determination, and service referral.
Ensure confidentiality and compliance with HIPAA, state, and federal regulations maintaining accurate records and documentation for all referrals, intakes and admissions.
Provide reports, data analysis and training related to referrals, intakes and program trends to support agency decision-making and adherence to best practices.
Monitor and ensure customer satisfaction, evaluating client experience during intake and onboarding, addressing feedback promptly and collaborating with team members to resolve challenges.
Assist with outreach efforts and build relationships with community partners and referral sources.
Performs other related duties as necessary or assigned.
Requirements
Strong knowledge and understanding of IDD services systems, HCBS waiver system, BDS and other services available
Excellent communication, organizational and problem-solving skills
Ability to work independently and collaboratively as part of a team
Excellent interpersonal skills with a warm, approachable communication style.
Proficiency with computers and data entry.
Strong writing skills.
Consistent follow-through and attention to detail.
Strong time management and organizational abilities
Education And Experience
Bachelor’s degree in social work, human services or related field
Three to five years of experience in IDD services or related field
Physical Requirements
Prolonged periods sitting at a desk and working on a computer
Must have ability to lift/move materials weighing up to 50 lbs. periodically

Job Tags

Similar Jobs

Genesis Orthopedics & Sports Medicine

Sports Medicine Physician (Non - Operative) Job at Genesis Orthopedics & Sports Medicine

...About Us Genesis Orthopedics & Sports Medicine is a premier provider of high-quality orthopedic care and sports medicine services. Our mission is to deliver innovative, compassionate, and cutting-edge treatments that help patients recover, perform, and thrive. We are...

Get It - Finance

Income Tax Accountant - Mooresville, NC - Job at Get It - Finance

...Your Impact Are you a detail-oriented tax professional looking to make a difference... ...manage, monitor, track, and report on various income and payroll tax compliance obligations,... ...your responsibilities will include: - Preparing international, federal, state, and local...

PrimeFlight Aviation Services

Aircraft Security / Baggage Handler - SFO Airport Job at PrimeFlight Aviation Services

**Description****Schedule:** Full-time, open availability needed**Wage:** The current wage... ...+ Paid time off+ Growth potential_*Part-time benefits could vary_**WHY WORK FOR PRIMEFLIGHT... ...**ABOUT US**+ We perform a wide range of airport support services globally on behalf of...

Farm Job Search

Organic Hemp Farm Harvest Hands Job at Farm Job Search

...Organic Hemp Farm Harvest Hands (6325) Location: West Paris, Maine JobNumber: 6325 We are a 7-acre organic hemp farm currently growing 5,000 plants. We farm completely by hand and harvest in the same way. One of the processes we feel contributes to our high-quality...

Louis Vuitton

Fashion Stylist Job at Louis Vuitton

The Fashion Stylist role at Louis Vuitton in Dallas involves partnering with the retail team to enhance client experiences through expert styling services. This position requires delivering trend analysis, training, and on-site event support, while maintaining a deep understanding...

Referral Coordinator Job at Noble, Indianapolis, IN

UVVsRTY1UFArSmhSNHlsUVdoTTdaZkVFZkE9PQ==